Fixed scope. Clear output. No open-ended retainers unless you want one.
Every engagement starts with a free diagnostic call. You only proceed once you’ve seen the value of the last step. All work is remote.
Four ways to work together.
Triage Sprint
You have a BSS/CRM problem nobody can pin down. I surface the root cause, map the failure points, and hand you a written report with prioritised options — in two weeks, without touching production.
- Architecture review and stakeholder interviews
- Root cause mapping across system boundaries
- Written report: findings, priorities, recommended fixes
- One follow-up call to walk through the report
Integration Playbook
Your CRM-to-BSS handoffs are inconsistent across projects and teams. I design a standard integration contract, document the patterns, and build a playbook your team can use without me.
- Audit of current integration patterns and failure modes
- Standardised CRM→BSS interface contracts
- Documented error handling and retry logic
- Team-ready playbook with examples
Proposal Accelerator
Your bid team has a strong commercial section but the BSS/CRM integration pages are vague. I fix the scope, surface the risks, and rebuild the diagrams before submission.
- Review of existing proposal and technical sections
- Scope tightening and integration architecture narrative
- Risk surfacing with mitigation framing
- Diagram review and redraw where needed
Ad-hoc Triage Retainer
For SIs and operators who need a senior BSS/CRM voice on call — for presales reviews, architecture decisions, or urgent triage — without committing to a full engagement every time.
- 20 hours per month, flexible allocation
- Presales reviews and RFP support
- Architecture design reviews and challenge sessions
- Triage and option framing on active problems
Built for operators and SIs in the middle of it.
Telecom Operators
Tier-1 and tier-2 operators in GCC, South Asia, and MENA dealing with order management failures, stalled CRM migrations, or AI initiatives that haven’t left the lab.
System Integrators
SIs delivering BSS/CRM programmes who need senior technical depth on a specific problem — architecture, integration design, or presales — without a full-time hire.
IT Leaders & Programme Managers
Leaders who need an independent perspective on a programme that’s stalled, a diagnosis going in circles, or a vendor claiming the problem is elsewhere.
Where I do my best work.
- You have a specific, defined problem in BSS/CRM/OSS
- Your team is technically capable but stuck on a specific failure
- You need root cause analysis, not symptom management
- You’re an SI preparing a bid with tight deadline pressure
- You want a remote, low-disruption engagement
- You’re in the GCC, South Asia, or MENA region
When I’m not the answer.
- You need a full-time embedded resource on-site
- The engagement requires vendor-specific certification I don’t hold
- You need staff augmentation at scale
- The problem is outside telecom BSS/CRM/OSS domains
- You need delivery ownership with contractual accountability
Not sure which engagement fits?
Book the diagnostic call. We’ll figure it out together, and I’ll send options in writing within 48 hours.
Book a free diagnostic call → Or email: shoaibhb@gmail.com